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1. |
Q:
Can Sanyo Projectors be used with a Crestron or AMX Controller?
A:
Yes, all multimedia Sanyo projectors can be used with a Crestron
or AMX controller by using the ASCII CODES |
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2. |
Q:
Who do I call if I suspect my Sanyo LCD Projector requires service?
A:
You should contact Media Fabricators at 323 937 3344 or contact us directly
for non-warranty repair, or our out-of-warranty Quick
Repair Program (QRP) by calling (888) 495-3452.
If your projector is under warranty, you may contact us directly
for our Quick
Repair Program (QRP) by calling (818) 998-7322
X288 |
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3. |
Q:
What is the warranty for Sanyo LCD projectors?
A:
Except for the PLV-20N, all Sanyo LCD projectors carry a three
year warranty on parts and labor and 90 days warranty on the
lamp. The PLV-20N carries a one year warranty on parts and labor
and 90 days warranty on the lamp.
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4. |
Q:
Who do I call to arrange a demonstration of a Sanyo LCD Projector?
A:
Media Fabricators - 323 937 3344.
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5. |
Q:
Who should I contact about purchasing a Sanyo LCD Projector?
A:
Media Fabricators - 323 937 3344.
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6. |
Q:
The image produced by my Sanyo projector has purple or magenta
dots on the screen. How do I correct this?
A:
Purple or Magenta dots are the result of dust or dirt particles
that have settled on the green panel. The solution is to clean
the green LCD panel, this should be done by an authorized technician.
Please call (888) 337-1215 for assistance. Regular maintenance
of the air filter will reduce the likelihood that this problem
will recur.
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7. |
Q:
My Sanyo Projector powers off erratically. What is causing this?
A:
This problem can be caused by improper seating of the lamp assembly.
The solution is to re-install the lamp assembly correctly. Please
consult your owners manual for instructions on replacing the
lamp unit and re-installing your existing lamp. If the problem
is not corrected by doing so, then the projector may need service.
Please call (888) 337-1215.
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8. |
Q:
My infrared remote seems to be sending the signal erratically.
What can I do?
A:
The first thing to do in this case is to check the batteries.
Inconsistent IR remote performance is often caused by insufficient
battery power. If the batteries check out OK, there is also
the possibility that you are exceeding the recommended maximum
operational distance of the remote control. The maximum recommended
distance for the remote controls Sanyo ships with our projectors
is 16.4 '. Finally, another common cause of erratic IR remote
behavior is interference from florescent lights, which may need
to be turned off during the presentation.
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9. |
Q:
The image produced by my Sanyo projector has a yellow vertical
edge on the left or right. What is causing this?
A:
This problem is typically caused by an improperly adjusted Integrator
lens assembly. The integrator lens performs the task of increasing
the brightness and uniformity of the picture. If it is out of
alignment, the integrator lens needs adjustment. The unit should
be sent to Sanyo for this procedure. Please call (888) 337-1215
for assistance.
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10. |
Q:
My PLC-9000 produces a double image. How can I correct this?
A:
This problem can be corrected very easily by adjusting the alignment
in service mode. Call us at (888) 337-1215 for instructions
on how to correct this.
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11. |
Q:
I have a PLC-9000N/NA/NL installation that requires inverting
the unit. Can I invert my PLC-9000N/NA/NL?
A:
No, the PLC-9000N/NA/NL should not be inverted. This is because
the unit will overheat if inverted.
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12. |
Q:
How do I find out the remaining lamp life hours on my Sanyo
projector?
A: Models,
PLC-SP10N, and PLC-XP10N/NA: Depress the"menu" and "normal" keys simultaneously for 3-5 seconds.
Use arrow up/down to reach data #24, which will display remaining
hours.
All other models:
Depress up arrow for 20-35 seconds. Remaining lamp life in hours
will be displayed.
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13. |
Q:
I have a PLC-9000N/NA/NL installation that I think may require
an optional lens. How do I determine which lens is needed?
A:
You can refer to the optional lens charts or our image size
calculator on this website or fax an illustration of your proposed
installation to: Technical support (818) 717-2719 for review.
Be sure to include a phone number so that we can call you back
with our recommendation.
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14. |
Q:
My PLC-9000N/NA/NL has limited communication or locks up when
using the RS232 control port. What can I do to correct this?
A:
The first thing to do is lower the Baud rate and transmission
speed for the connection. Consult your owner's manual for intructions
on how to do this. If this doesn't correct the problem, the
unit may need to have a flash upgrade. In this case, the unit
must be sent to Sanyo for QRP
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15. |
Q:
My remote mouse is not working. What should I do?
A:
The first thing to do is to check that the batteries in the
remote are not old or exhausted. Assuming that the batteries
or OK, the next step is to ensure that the proper cable was
used from the projector to the PC. Finally, it may be necessary
to turn off both the computer and the projector, then reboot
the projector FIRST and then the computer.
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16. |
Q:
I need to know the part number/pricing/availability of an accessory
for my Sanyo LCD Projector. Who do I call?
A:
For information on pricing, availability or part numbers for
any Sanyo LCD Projector accessory, you should contact Media
Fabricators, Inc. at 323 937 3344
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